Quo (Sona)
phone system
This is a business phone system (formerly OpenPhone), not a standalone missed-call receptionist. Sona AI agent is now included on every plan and answers 24/7. Every plan includes 1,000 free automation credits (10 Sona calls; 1 call = 100 credits). Extra credit tiers: $0 (1,000 credits / 10 calls, $1.00 overage/call), $25 (4,000 / 40, $0.75), $49 (10,000 / 100, $0.65), $99 (25,000 / 250, $0.55), $199 (60,000 / 600, $0.45).
- Website
- https://www.quo.com
- Entry plan
- Starter (phone system) + Sona credits — $19/mo
- Billing unit
- per user plus credits
- What's included
- This is a business phone system (formerly OpenPhone), not a standalone missed-call receptionist. Sona AI agent is now included on every plan and answers 24/7. Every plan includes 1,000 free automation credits (10 Sona calls; 1 call = 100 credits). Extra credit tiers: $0 (1,000 credits / 10 calls, $1.00 overage/call), $25 (4,000 / 40, $0.75), $49 (10,000 / 100, $0.65), $99 (25,000 / 250, $0.55), $199 (60,000 / 600, $0.45).
- Overage
- Sona overage is per call at the credit-tier rate: $1.00 / $0.75 / $0.65 / $0.55 / $0.45 depending on the credit pack. Additional phone numbers $5/mo each. verified
- After hours
- Sona is described as answering 24/7, including after hours. Business hours, forwarding, and phone menus (Business+) support after-hours routing. You are buying a full phone system.
- Booking unlocks at
- Not clearly itemized as a Sona booking feature on the pricing page. Unverified for in-call job booking.
- Warm transfer unlocks at
- Call transfers (described as warm transfers) start at the Business plan ($33/user/mo), not Starter.
- Spanish
- Not stated on the official pricing page fetched 2026-11-11. Unverified. unverified
- FSM integrations
- Official comparison table: Jobber (sync call summaries and contact details) and Housecall Pro (log matched calls, texts, recordings, and AI summaries). ServiceTitan is not named. Also HighLevel, HubSpot, Salesforce, and others.
- Jobber
- named official
- ServiceTitan
- not named
- Housecall Pro
- named official
- Trial
- 7-day free trial. Cancel anytime (they say they will remind you).
- Card for trial
- unverified
- Contract
- Cancel anytime in the app. Service stays active until the end of the current billing cycle; numbers saved 60 days after cancel.
- Annual billing
- Starter $15, Business $23, Scale $35 per user/month billed annually ($180 / $276 / $420 per user/year).
- Last checked
- Official pricing
- https://www.quo.com/pricing
Published plans
| Plan | Monthly | Included | Notes / overage |
|---|---|---|---|
| Starter | $19/mo | Per user/mo phone system + 1,000 free Sona automation credits (10 calls) | One number per user, calling/SMS US and Canada, voicemail transcripts, Sona AI agent included, API. Call transfers are not on Starter (they start at Business). |
| Business | $33/mo | Per user/mo + same 1,000 Sona credits | Adds AI summaries/transcripts for all calls, group calling, call transfers, HubSpot/Salesforce, phone menus, analytics, auto recording, live chat support |
| Scale | $47/mo | Per user/mo + same 1,000 Sona credits | Adds AI call tags, dedicated onboarding, priority support, inbound phone support. Annual is $35/user/mo billed at $420/yr. |
Plan gotchas
- Labeled here as a phone system, not a standalone AI answering service. You pay per user plus Sona credits.
- 1,000 free credits cover only about 10 Sona calls; a real shop will need a credit pack.
- Warm transfers start at Business ($33/user/mo).
- Starter AI summaries/transcripts apply to Sona-handled calls only.
Sources
- https://www.quo.com/pricing · checked 2026-11-11
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