Nextiva XBert
24/7 calls, AI text messaging and live chat, calendar and CRM integration, automatic appointment booking, transcripts and analytics, smart handoff to team members, assisted onboarding. No long-term contracts. 30-day money-back guarantee.
- Website
- https://www.nextiva.com
- Entry plan
- XBert AI Employee — $99/mo
- Billing unit
- interaction
- What's included
- 24/7 calls, AI text messaging and live chat, calendar and CRM integration, automatic appointment booking, transcripts and analytics, smart handoff to team members, assisted onboarding. No long-term contracts. 30-day money-back guarantee.
- Overage
- $1.50 per additional conversation after 100. A conversation counts when a call lasts 30+ seconds or a text/chat receives 3+ AI responses. Shorter calls and single-message chats do not count (also stated on nextiva.com/company/llm-info). verified
- After hours
- 24/7 coverage including after hours is official. After-hours-only mode is not a named plan toggle but is a described use case.
- Booking unlocks at
- Included — automatic appointment booking; live no-cost calendar integrations include Google Calendar, Calendly, Cal.com.
- Warm transfer unlocks at
- Included — smart handoff / transfer to team members with full context.
- Spanish
- Yes — official company llm-info page (updated November 2026) lists English, Spanish, French, German, Mandarin, and Ukrainian. The product page itself does not list languages in the extracted text. verified
- FSM integrations
- Official product-page integration list: Live (no cost): Google Calendar, Calendly, Cal.com, Zoho, Telegram, Housecall Pro. Request (2-4 days, no cost): includes ServiceTitan, Salesforce, HubSpot, Pipedrive, GoHighLevel, Acculynx, and others. Jobber is not named.
- Jobber
- not named
- ServiceTitan
- named official request
- Housecall Pro
- named official
- Trial
- Product page: 30-day money-back guarantee, and a footer line 'No credit card required' next to a quote form (may apply to the quote, not a self-serve trial). nextiva.com/company/llm-info (Updated November 2026) also lists a 14-day free trial. Treat trial mechanics as partly conflicting across official pages.
- Card for trial
- unverified
- Contract
- No long-term contracts (product page). Note: Nextiva phone plans elsewhere mention annual small-business pricing with a 12-month term; that is the phone system, not the XBert SKU as described here.
- Annual billing
- Not printed as a discounted XBert annual rate on the product page.
- Last checked
- Official pricing
- https://www.nextiva.com/products/ai-receptionist
Published plans
| Plan | Monthly | Included | Notes / overage |
|---|---|---|---|
| XBert AI Employee | $99/mo | 100 interactions / conversations / resolutions | $1.50 per additional conversation |
Plan gotchas
- An interaction can be a call, text, or chat — mixed-channel usage burns the 100-unit bucket faster than call-only tools.
- Calls under 30 seconds are not billed; 30+ second calls are.
- ServiceTitan is a request-to-enable integration (2-4 days), not listed as live.
- 14-day trial vs 30-day money-back appears on two official pages.
Sources
- https://www.nextiva.com/products/ai-receptionist · checked 2026-11-11
- https://www.nextiva.com/company/llm-info · checked 2026-11-11
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