Abby Connect
hybrid human + AIadded from official pages
Choose human, AI, or a mix per call. Every plan: portal and app, AbbyGO call/text, self-serve call controls, white-glove onboarding, 1000+ integrations, encrypted recordings, custom answering hours including 24/7 with no weekend upcharge, bilingual English and Spanish, custom transfer tunes, call blocking, voicemail. Dedicated US-based human team and HIPAA options are marked Human only.
- Website
- https://www.abby.com
- Entry plan
- 50 Abby Minutes — $164/mo
- Billing unit
- abby minute
- What's included
- Choose human, AI, or a mix per call. Every plan: portal and app, AbbyGO call/text, self-serve call controls, white-glove onboarding, 1000+ integrations, encrypted recordings, custom answering hours including 24/7 with no weekend upcharge, bilingual English and Spanish, custom transfer tunes, call blocking, voicemail. Dedicated US-based human team and HIPAA options are marked Human only.
- Overage
- Overage is billed at your plan's Abby Minute rate (50-min plan arithmetic is $164/50 = $3.28 per Abby Minute; this unit rate is our math, not a separately printed overage sticker). You can move up a plan at any time. verified_method_unit_rate_is_arithmetic
- After hours
- Custom answering hours, including a 24/7 option, with no weekend upcharge. After-hours-only is supported.
- Booking unlocks at
- Not itemized as a self-serve calendar booking feature on the pricing page. Custom solutions consultation covers scheduling platforms. Unverified as standard in-call booking.
- Warm transfer unlocks at
- Human and AI answering both route callers; custom transfer tunes and flexible contacts are included. Warm-transfer plan gates are not itemized.
- Spanish
- Yes — bilingual English and Spanish answering, included. verified
- FSM integrations
- 1000+ Seamless Integrations and a custom-solutions consultation that mentions field service systems. Jobber, ServiceTitan, and Housecall Pro are not named on the pricing page.
- Jobber
- not named
- ServiceTitan
- not named
- Housecall Pro
- not named
- Trial
- Every plan comes with a free trial; no setup fee; self-serve. Trial length and card requirement are not printed on the pricing page (a see-how-the-free-trial-works link exists).
- Card for trial
- unverified
- Contract
- Month to month. No long-term contract.
- Annual billing
- Not printed on the pricing page.
- Last checked
- Official pricing
- https://www.abby.com/pricing/
Published plans
| Plan | Monthly | Included | Notes / overage |
|---|---|---|---|
| 50 Abby Minutes | $164/mo | 50 Abby Minutes | One human minute = 1 Abby Minute; one AI minute = 0.5 Abby Minute, so AI-only use can stretch the plan up to twice as far. |
| 100 Abby Minutes | $329/mo | 100 Abby Minutes | |
| 200 Abby Minutes | $599/mo | 200 Abby Minutes | |
| 500 Abby Minutes | $1380/mo | 500 Abby Minutes |
Plan gotchas
- This is a hybrid human + AI answering service, not AI-only. Entry price is much higher than AI-only tools.
- AI answering uses half an Abby Minute, so effective AI minutes can be up to 2x the plan's Abby Minutes.
- HIPAA options and the dedicated receptionist team are marked human-only.
Sources
- https://www.abby.com/pricing/ · checked 2026-11-11
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